What is an Initial Disclosure Document?

The Financial Conduct Authority (FCA), the independent regulator for financial services, requires us to provide an ‘Initial Disclosure Document.’ This document explains key information about our business, the products we offer, the services we provide, any applicable charges, the regulator overseeing us, and how to file a complaint if necessary.

Who Regulates Us?

The Urban Dealership Ltd is authorized and regulated by the Financial Conduct Authority (FCA), under reference number 1013448. You can verify this on the FCA’s official website at www.FCA.gov.uk/register or by contacting the FCA directly at 0300 500 8082.

Commitment to Treating Customers Fairly

We are dedicated to ensuring our customers receive fair treatment, and our products and services meet their needs. Treating Customers Fairly (TCF) is a cornerstone of our business, and our commitment to it can be reviewed by requesting a copy of our TCF policy statement.

What Services Do We Provide?

We offer a non-advisory service, which means we cannot provide specific financial advice or recommendations. However, we can introduce you to a selection of lenders who may assist in financing your vehicle purchase. We will explain the features of these products and make a recommendation based on affordability and your specific needs at the time of purchase.

Please note, we are not independent financial advisers and cannot offer independent financial advice. Other finance options may be available, and we encourage you to explore alternatives.

What Products Do We Offer?

We can introduce you to a limited group of lenders who may finance your vehicle. We only work with these lenders, and we recommend you carefully review the products to ensure they meet your needs. The Urban Dealership Ltd acts as a credit broker, not a lender.

Alternative Finance Options

You are encouraged to explore alternative financing options through other lenders. You can research high street providers, online platforms, or media outlets to find the best deal for you.

Our Insurance Services

At this time, we do not offer insurance products.

What Will You Pay for Our Services?

You do not need to pay us for introducing you to finance providers. We typically receive a commission from the lender if you choose to enter into an agreement with them.

Commission Disclosure

Our commission is usually a percentage of the total amount financed. If you’d like to know the exact amount of commission, you can request this information. Please note, while commission rates vary between lenders, it does not affect the amount you pay under the finance agreement.

Understanding Our Products and Documents

If you have any difficulties in understanding the information or documents we provide—due to health issues, recent life events, or other reasons—you should take the time you need to review everything thoroughly. If necessary, seek help from someone you trust. Please inform us if you require assistance, and we will ensure we handle your case in the most appropriate way. Always make sure you understand the information before making a decision.

Affordability

It is important to assess whether the monthly payments required by the agreement are affordable based on your current financial situation. If you anticipate any changes that may impact your ability to meet these payments, notify the provider immediately. Missing payments can negatively affect your credit rating and make it more challenging or costly to secure future financing.

What to Do if You Have a Complaint

If you wish to file a complaint, start by providing us with the details. You can reach us through the following:

• Phone: 0208 306 6932
• Post: Rykel House, Purfleet Road, Aveley, Essex, RM15 4DT
• Email: sales@theurbandealership.com

Please include your name and contact number. We are available Monday to Friday, 9am – 5pm.

Once we receive your complaint, we will acknowledge it in writing, investigate, and aim to provide a final response within 8 weeks. If the matter remains unresolved, we will inform you in writing about the delay and when you can expect a resolution. If you are unsatisfied with our final response and are an eligible complainant, you can escalate the matter to the Financial Ombudsman Service within six months of our final decision.

Contact the Financial Ombudsman Service

• Phone: 0800 023 4567
• Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
• Email: complaint.info@financial-ombudsman.org.uk

For more details on making a complaint or our process, please contact us at sales@theurbandealership.com

Confidentiality and Data Protection

In providing our services, we will need to collect your personal information and share it with third parties, such as lenders, credit brokers, and credit reference agencies. This information will only be used to process your service requests, such as finance applications or credit assessments. For more details on how your information is used or to withdraw consent, please contact us.

If your initial application is declined by the most suitable lender, we may refer it to other lenders or brokers, who may also share your information with credit reference agencies. These third parties will not use your information for marketing unless you opt-in.

You can request a copy of our privacy policy at any time, which outlines how we process your data and your rights. To request this information, contact us via the following methods:

• By Mail:
  
  Rykel House Purfleet Road Aveley Essex RM15 4DT
   
• By Phone: 0208 306 6932
• By Email: sales@theurbandealership.com

Acknowledgement

I confirm that I have read and understood the information provided above.

Signature: __________________________
Name: _____________________________
Date: ______________________________